Last updated: August 20, 2022
At Techsyn, we strive to provide our valued customers with the highest quality IT solutions and services. We believe in building strong and long-lasting relationships with our clients and are committed to ensuring their satisfaction. We have outlined our refund policy below as part of our commitment to transparency and customer-centricity.
No Money Refunds:
Please note that Techsyn does not provide monetary refunds for any of its services. Once a purchase has been made, it is considered final, and no refund requests will be entertained for any reason.
Service-Level Agreement (SLA):
For our managed IT services and support contracts, we adhere to a Service-Level Agreement (SLA) that outlines the scope of services, response times, and other performance metrics. In the event that Techsyn fails to meet the agreed-upon SLA commitments, we will work diligently to rectify the situation and make necessary improvements to ensure customer satisfaction.
Support and Assistance:
We are dedicated to providing excellent customer support and assistance. If you encounter any issues with our services, please contact our support team. Our knowledgeable and friendly staff will be ready to assist you and resolve any problems you may be facing.
While we do not offer monetary refunds as a general policy, there may be certain exceptional circumstances where a refund could be considered. These exceptions will be assessed on a case-by-case basis, and the final decision will rest with Techsyn. However, please note that such cases are extremely rare and subject to specific conditions.
Please review our refund policy carefully before making any purchases from Techsyn. By engaging with our services, you acknowledge that you have read and understood the terms outlined above.
If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to us. We appreciate your trust and look forward to serving you with exceptional IT solutions.